🚨 Must-Have – Read Before Applying:
- Prior experience in a technical support role is mandatory
- You must have worked in a technical role involving WordPress
- Open only to candidates based in India or holding an Indian passport
About the Role
As the face of BlogVault, you’ll help customers solve problems with technical clarity, empathy, and a calm presence. Our users rely on us when their websites run into trouble—and you’ll be their trusted guide.
Support is core to what we do. Whether it’s fixing a technical issue or recommending the right plan, your goal is to ensure a smooth and successful experience.
What You’ll Do:
- Assist customers via email with any issues they face
- Troubleshoot by checking system logs and identifying problems
- Move past typical troubleshooting steps to uncover and resolve every technical issue.
- Report and track bugs with our Engineering/DevOps teams
- Create helpful Knowledge Base articles and FAQs
- Share customer feedback with internal teams (DevOps, Product, etc.)
Must-Have Skills:
- Solid grasp of WordPress, websites, and hosting
- Passionate about exploring the why and how of each technical issue to find effective solutions.
- Familiarity with HTML, CSS, PHP, MySQL, HTTP
- Strong communication—can explain tech stuff simply
- Great at debugging and breaking down complex issues
- Fluent in English (written + spoken)
- Able to manage time and juggle tasks well
Nice-to-Have:
- Customer support or training experience
- Exposure to cPanel, FTP, and phpMyAdmin
- Basic skills in the command line, HTML/CSS
About Us
We’ve been building essential WordPress tools for over a decade, powering over 3 million websites globally. Our plugins are trusted by global brands like eBay, Intel, and Toshiba to manage and protect their websites. We’re bootstrapped, profitable, and product-obsessed.
This role is a chance to make a real impact on a brand that’s already trusted by lakhs of businesses — and help shape how millions more discover us.
Salary Range
6-7.5 LPA
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Culture at BlogVault
Values we’ve lived by over these last 14 years:
We think like inventors.
>Invent the answer you wish existed. If it already exists, ask how it could exist better.<
We build for the love of it. And we build the best.
We don’t just copy and paste. We start from first principles—frame the problem, question the default, ship, improve, repeat—until it’s world-class.
Every version and experiment is a chance to push past our comfort zone and hone our craft. It isn’t easy—it takes patience and persistence—but it ends in work we’re proud of.
Ownership builds a rocket ship.
>It’s not the hours you put in your work that count; it’s the work you put in the hours.<
We’re here to build the business. When we see a problem, we own it end‑to‑end. We pull in the right people, ask for help early, track just enough to finish, and close the loop. We focus on what moves the needle, cut low‑impact work, and push hard when it counts—then recover.
That focus builds subject mastery. It helps get in the flow. It fuels passion and can spark healthy friction—and that’s all part of the game. We make a fuss when it matters, and once a call is made, we commit to it fully—whether we all agree or disagree.
Run to the roar.
>Step up to stand tall.<
Greatness is a moving target.
Chase excellence in your craft and take on bigger problems. Grow into a full-stack problem-solver and leader—whatever your domain. Improve with intent, work with people who push you, and never get too comfortable. That’s how we level up.
How’s the team?
- Open and flat hierarchy
- High-agency work with a get-stuff-done attitude
- Teams that focus on creating wins - for the org, the team and one's self - all fuelled by mentorship and empowerment
Benefits
- Relocation benefits - we’ll book your domestic travel if you are not in Bangalore and help you with 2 weeks of accommodation
- Homemade lunch at the office and a pantry with snacks, fresh coffee & tea
- All the IT essentials and tools you’ll need to be successful in your role, everyone at the office gets an external monitor, ergonomic seating and a mechanical keyboard
- Frequent outings, company-sponsored outdoor events, celebrations for milestones, trips for the entire team and sponsorships to participate at international company events at exotic destinations
- Profit-sharing bonuses based on company growth, tenure and performance
- Paid time off - maternity, paternity, and marriage leave
- Insurance for the whole family
