WordPress Customer Support Engineer

🚨 Must-Have – Read Before Applying:

• Prior experience in a technical support role is mandatory
• You must have worked in a technical role involving WordPress
• Open only to candidates based in India or holding an Indian passport

About the Role

As the face of BlogVault, you’ll help customers solve problems with clarity, empathy, and a calm presence. Our users rely on us when their websites run into trouble—and you’ll be their trusted guide.

Support is core to what we do. Whether it’s fixing a technical issue or recommending the right plan, your goal is to ensure a smooth and successful experience.

What You’ll Do:

• Assist customers via email with any issues they face
• Troubleshoot by checking system logs and identifying problems
• Report and track bugs with our Engineering/DevOps teams
• Create helpful Knowledge Base articles and FAQs
• Share customer feedback with internal teams (DevOps, Product, etc.)

Must-Have Skills:

• Solid grasp of WordPress, websites, and hosting
• Familiarity with HTML, CSS, PHP, MySQL, HTTP
• Strong communication—can explain tech stuff simply
• Great at debugging and breaking down complex issues
• Fluent in English (written + spoken)
• Able to manage time and juggle tasks well

Nice-to-Have:

• Customer support or training experience
• Exposure to cPanel, FTP, phpMyAdmin
• Basic skills in command line, HTML/CSS

About Us

We’ve been building essential WordPress tools for over a decade, powering over 3 million websites globally. Our plugins are trusted by global brands like eBay, Intel, and Toshiba to manage and protect their websites. We’re bootstrapped, profitable, and product-obsessed.

This role is a chance to make a real impact on a brand that’s already trusted by lakhs of businesses — and help shape how millions more discover us.